Dear Valued Customers,
We know you have a choice when choosing your overhead door service provider and we appreciate you choosing us. Thank you for giving us the opportunity to serve your garage door needs and make your home a better place to live.
We wanted to let you know that, unfortunately, there are some companies out there that are less than honest with their business practices.
A recent article from the Dallas Morning News reported on a scam that has been going on for years. The article shines light on the fact that companies – or one company – uses fake, reputable garage door company names to gain business. The practices mentioned in the article are tricky.
Please don’t be fooled by garage door companies that pretend to be the professionals and take advantage of their customers. Our distinguishable red ribbon logo and our slogan sets us apart from the rest. “The Genuine. The Original. Overhead Door.”
You can read the full article here:
Overhead Door has been identified as a reputable company being mimicked by the company being called out in this article. In a set of Valpak coupons in Dallas, Texas they have used a similar name to confuse customers.
When customers are looking for the long-established Overhead Door Company of Dallas, they might see the other companies’ ad and think it is the real Overhead Door. That’s what they are hoping, at least.
According to the article, once the garage door company comes to the customer’s home they use similar unethical tactics to drastically overcharge for their services. “GDS techs cut wires when a homeowner isn’t looking to give themselves more repairs. Their markup on parts is astronomical.”1
Do your research before you hire a garage door repair company, even if they come up at the top of your Google search.
Here are some things to look out for from the company mentioned in the article:
- Look at the lower left portion of the Valpak coupons for the small print to see what city the company is based out of.
- When you call the number listed on the ad, do they answer with a generic name or with the name you expected when you called?
- Do a Google search. Check out their website and ask these questions. What is their name? What is their street address? Is it an industrial building or a UPS store dropbox that the GDS uses?
- Look at the vehicle that comes to your home to do repairs. Is there a logo or something that indicates that they are, in fact, the company you expected?
We do not want anybody to get scammed. Please watch out for anyone that seems like they are trying to help themselves, and not you. Use a reputable company you can trust for your garage door needs. Call Overhead Door of Omaha. The Genuine. The Original.
Thanks for your time!